- For the land part (hotel, transfers, experiences, meals). You can cancel at any time and get a refund according to the time of cancellation.
– Up to 15 days before the trip: Reimbursement of the 100%.
– From 10 to 14 days before the trip: 80% refund.
– From 5 to 9 days before the trip: Reimbursement of the 40%.
– From 0 to 4 days before the trip: non-refundable.
- In case of covid, Tours a la carte has flexible policies in case you or a traveler in your group has covid. If the test is positive, you can request a refund of the 50% with a last minute cancellation and the remaining part will remain as a valid credit for 2 years.
In the case of air transport: Cancellation policies will depend on the airline or charter service. If you book through us and cancel, we will keep the 10% that we charge for the flight, and we will represent your interests to get the best possible result from a cancellation.